Return & Refund Policy

At DubleuKart, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we're here to help.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order if the item meets the eligibility criteria outlined below.

2. Eligible for Return

A product is eligible for return if it is:

  • Damaged during delivery

  • Defective or not functioning as intended

  • Incorrect item received

  • Missing parts or accessories

  • Significantly different from the product description

The item must be:

  • Unused and in its original condition

  • Returned with all original packaging, tags, manuals, and accessories

  • Accompanied by the original invoice or proof of purchase

3. Replacement or Refund

Once your return request is approved and the product is received and inspected, you may be eligible for:

  • Replacement with the same product (subject to stock availability), or

  • Full Refund to the original payment method

If a replacement is unavailable, a full refund will be issued.

4. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Products damaged due to misuse, negligence, or improper handling

  • Items without original packaging or missing accessories

  • Products showing signs of use or alteration

  • Gift cards or digital products (if applicable)

  • Items marked as non-returnable on the product page

5. Return Process

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number, reason for return, and clear photos (if the product is damaged, defective, or incorrect).

  3. Once your request is approved, we will provide return instructions.

  4. After receiving and inspecting the returned item, we will process your replacement or refund.

6. Refund Timeline

After the returned product has been received and approved:

  • Refunds are typically processed within 5–7 business days.

  • The time taken for the amount to appear in your account depends on your bank or payment provider.

7. Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, DubleuKart will bear the return shipping cost.

  • For other eligible returns, return shipping charges may be deducted from the refund or paid by the customer, where applicable.

8. Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it can only be cancelled through the return process described in this policy.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

DubleuKart

Email: hello@dubleukart.com

Phone: +91 89001 58671